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| Guest Review: 1 |
by Jessica J of
Rochester, NY |
Posted Date: 2012-04-17 |
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| The room and the view were great, very friendly staff .however everything in the hotel was a bit over priced. Like the bar and room service. There were bottles of water in the room with a price tag on them if you opened it. The internet was way overpriced as well. This hotel was nice but has absolutely no complimentary features. Big price tags every where. |
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| Guest Review: 2 |
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Posted Date: 2012-04-16 |
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| Staff was excellent. Were offered water as soon as we were in the lobby. There was a chocolate fountain upon arrival. Room was very nice. Only issue was a 'beeping' during the night..dorrs of train outside hotel? |
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| Guest Review: 3 |
by Katelyn M of
Mentor, OH |
Posted Date: 2012-03-30 |
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| The hotel itself was beautiful. It was in walking distance to a lot of great bars and they are also right next to the little railway thing! The staff there is amazing expecially Maria at the front desk who was super friendly and help us find our way around. Thanks for making our stay amazing! |
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| Guest Review: 4 |
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Posted Date: 2012-01-30 |
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| Had a great experience at this hotel from the moment I checked in. Staff is super friendly and helpful and the room was very clean and comfortable. |
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| Guest Review: 5 |
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Posted Date: 2012-01-29 |
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| I enjoyed ny stay except when we ordered a pizza.
The hotel gave us a menu that was OK. The food was good. The hotel made the pizza guy wait outside. It was cold, and so was our food.
We had to go outside to get it.
Bad move. It turned me off enough that I would not stay there again. |
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| Guest Review: 6 |
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Posted Date: 2012-01-28 |
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| The rooms had been renovated, but poorly. Small examples: the interior doors were aged, warped and dingy; the door handle on one side of the bathroom door was brass and falling apart but the other side was new and silver. Bigger issues: the lighting was absurdly low in the whole room and I tried to use the desk light to work but it was dimmer than the rest of the lights. And the desk light would only come on when the entryway/closet light was on. I wound up going down to the lobby to work. The bedside alarm clock did not work. The hot water went from screaming hot to lukewarm when the handle was turned a mere millimeter. And the worst, there were "sex stains" on the decorative bed throw, which I only discovered when I turned it over. Clearly, the person who cleaned the room flipped it over rather than send it out to be laundered. NOW THE GOOD: The staff could not have been nicer or any more helpful. The steakhouse attached to the hotel was AMAZING (the house special, the prime rib, was outstanding) and the location of the hotel was perfect. |
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| Guest Review: 7 |
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Posted Date: 2012-01-19 |
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| Our stay was only for one night but the staff was extremely helpful and nice, the rooms were gorgeous, and the price was fantastic for the location. This hotel is in the middle of all the action in downtown Buffalo. |
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| Guest Review: 8 |
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Posted Date: 2012-01-02 |
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| Hotel is located in a convenient spot to the First Niagra Center. Guests can park car in parking garage and take tram . No driving is required. Only problem we encountered was the drainage system in the hotel was very slow. Gurgling sound in toilet early AM. |
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| Guest Review: 9 |
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Posted Date: 2011-12-27 |
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| This is a great hotel. It has a nice casual bar, a steakhouse and a spa attached. Location is good and there are several parking options (but none in the hotel basement). I would recommend this place while staying in Buffalo. |
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| Guest Review: 10 |
by Natalie of
Manchester, uk |
Posted Date: 2011-12-22 |
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| Comfortable good sized rooms. Very friendly staff, hotel has excellent facilities |
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